Privacy Policy

Version: 4.0

Date: 18-09-2024

EbiteCasino Canada Limited is a company incorporated in Ontario, Canada. This privacy policy outlines how we collect, use, and share personal information related to the services provided on our website. Our office is located at 100 Kings Street West, 1 First Canadian Place, Suite 6200, Toronto, Ontario, Canada, M5X1B8.

At ZCL, we respect and value the privacy of our customers and are dedicated to maintaining the confidentiality and security of their personal information. We have implemented strict security measures across our website to prevent unauthorized access, data loss, and alterations to your account.

This Privacy Policy specifically governs personal information collected, used, and shared in Ontario, following the Freedom of Information and Protection of Privacy Act (FIPPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and Ontario Regulation 722/21. The information is collected in compliance with the oversight of iGaming Ontario and other regulatory requirements.

Purpose of this Privacy Notice

The purpose of this Privacy Notice is to explain how your personal information is processed while using our website. By accepting this Privacy Notice, you consent to the collection and processing of your personal information as described herein.

General Terms

If you do not agree with the terms of this Privacy Notice, please refrain from using our website or providing us with your personal information. We may update this notice periodically, and any significant changes will be posted on our website.

What Personal Information Do We Collect?

4.1. Information you provide us:
When you register as a customer, we collect the following personal information:

• First name, Middle name (optional), and Surname
• Date of Birth
• Email address
• Telephone or mobile number
• Occupation, Industry, and Job title
• Biometric data, Photographic identification, and proof of address
• Banking and Financial details for due diligence
• Residential address
• If you are a Politically Exposed Person (PEP) or a Head of an International Organization (HIO), supplementary information like source of funds and relationship to the PEP/HIO.

How Do We Use the Collected Information?

We use your personal information for the following purposes:

• Identity verification and compliance with legal requirements
• Providing customer support and service updates
• Monitoring and analyzing gaming activity
• Fraud prevention and security measures
• Customizing user experience

Opting Out of Marketing

You may opt-out of marketing communications by adjusting your preferences in your account settings or contacting our support team. Even if you opt-out of marketing, we may still use your information for non-marketing purposes, such as service updates.

Cookies

Cookies are small text files stored on your device to improve website functionality and track usage. You can find more details in our Cookie Notice.

Where Do We Store Your Data?

Your data is stored on secure servers located in Ontario, Canada. For data analytics purposes, some information may be exported securely to locations in the US.

Sharing Your Personal Information

We share your personal information with third-party service providers to process transactions, verify identities, and prevent fraud. We also share your data with relevant authorities when required by law or for regulatory compliance.

Your Rights

You have the right to access, amend, and correct your personal information. You may also withdraw your consent for marketing or file a complaint with iGaming Ontario if you suspect your data rights are being violated.

Data Breach Management

In the event of a data breach, we will notify you and any applicable regulatory authorities. We have systems in place to detect, contain, and address security breaches, ensuring minimal impact on your data.